A lady with arthritis in her hands could not operate the handle to open her washing machine. The handle as fitted by the manufacturer was very small, and required  a robust grip to disengage the latch. As she lives alone, the lady had to ask a kind neighbour to help every time she wanted to use her washing machine. Her daughter called in a Remap engineer, who made a simple extension to the handle and attached it to the original, allowing the lady to open the door herself with ease.